Privacy Policy — Human Service

1. General Provisions

This Privacy Policy applies to the website https://humansvc.com/ (“Website”) operated by Human Service Mykhailo Zaitsev, with its registered office (for legal and tax purposes) at ul. Kwiatowa 1E/1 lok. 1, 05-091 Ząbki, woj. mazowieckie, Polska, NIP: 5223095388 (“Company”). We take your privacy seriously and are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Polish laws.

Your personal data will not be sold or rented. Data is collected, stored, and processed solely to provide our services, comply with legal obligations, or with your explicit consent. This policy outlines how we collect, use, store, and protect your personal information when you use our Website or services.

This Privacy Policy complements our Terms of Service. In case of discrepancies, this Privacy Policy prevails.

2. Data We Collect

We collect only the data necessary to provide our services or ensure the functionality of our Website. The types of data collected include:

2.1 Website Access

When you visit our Website, even without an account, we collect the following log data:

  • IP address of your device.
  • Browser type and settings.
  • URLs accessed and content viewed.
  • Date and time of access.
  • For mobile devices: device model, manufacturer, and operating system (e.g., iOS, Android).

These data are processed only with your consent or as necessary for:

  • Providing Website functionality.
  • Ensuring security (e.g., preventing cyberattacks or unauthorized access).

2.2 Service-Related Data

To provide services (e.g., residence permits, citizenship applications, administrative support), we collect:

  • Identity Data: Name, date of birth, nationality, passport details.
  • Contact Data: Email, phone number, address.
  • Service-Related Data: Documents such as employment contracts, ZUS/PIT records, educational certificates, or proof of residence.
  • Payment Data: Bank details or payment information (if applicable).

2.3 User Registration (If Applicable)

If you create an account on our Website, we collect:

  • Username (visible to other users).
  • Email address.
  • Password.
  • Confirmation of being over 18 years old.

If you register via third-party accounts (e.g., Google or Facebook), we may receive:

  • Profile picture, name, and email address from Google.
  • Public profile (name, gender, profile picture), email, or friend list from Facebook (based on your settings).

You can disconnect third-party accounts at any time via your account settings.

3. Purposes of Data Processing

We process your data for the following purposes:

  • Service Delivery: To process applications for residence permits (Karta Pobytu), permanent residency (Pobyt Stały), citizenship, or administrative services (e.g., PESEL, driver’s license replacement).
  • Contract Fulfillment: To execute agreements with you, including document preparation and communication with Polish authorities (e.g., Urząd Wojewódzki).
  • Legal Compliance: To meet obligations under Polish and EU laws (e.g., immigration, tax regulations).
  • Website Functionality: To ensure the Website operates correctly and to fix technical issues.
  • Security: To protect the Website and your data from cyberattacks or unauthorized access.
  • Improvement: To analyze Website usage and enhance our services (with your consent).

4. Legal Basis for Processing

We process your data based on:

  • Consent (Art. 6(1)(a) GDPR): When you voluntarily provide data or agree to cookies.
  • Contractual Necessity (Art. 6(1)(b) GDPR): To perform our services.
  • Legal Obligation (Art. 6(1)(c) GDPR): To comply with Polish and EU laws.
  • Legitimate Interest (Art. 6(1)(f) GDPR): To improve services, ensure security, or address legal claims.

5. Data Security

We implement technical and organizational measures to protect your data, including:

  • Encrypted servers located in the EU.
  • Access controls to limit data exposure.
  • Regular audits to ensure compliance with GDPR and Polish law.

Your account is protected by a password, which you should not share. Always log out after using the Website, especially on public devices. Note that data transmission over the internet (e.g., email) may not always be fully secure.

6. Data Sharing

Your data may be shared with:

  • Polish Authorities: For processing residence permits, citizenship applications, or other legal requirements (e.g., Urząd Wojewódzki, ZUS).
  • Third-Party Providers: Trusted partners (e.g., legal consultants, translators, IT providers) who process data on our behalf and comply with GDPR.
  • Legal Obligations: Public authorities or supervisory bodies, if required to prevent public risks or investigate crimes.

Data shared with third parties is governed by contracts ensuring GDPR-compliant protection. If data is transferred outside the EU/EEA, we use safeguards like Standard Contractual Clauses. We do not share data for marketing purposes without your consent.

7. Cookies and Tracking

Our Website may use cookies to enhance functionality and user experience. Types of cookies include:

  • Essential Cookies: Required for Website operation.
  • Analytics Cookies: To analyze usage and improve services (with consent).
  • Functional Cookies: To personalize content (e.g., greeting you by name).
  • Advertising Cookies: To deliver targeted ads (with consent).

7.1 Google Analytics

We use Google Analytics to analyze Website usage. It collects data like IP addresses (anonymized in the EU/EEA), browser type, and pages visited. To opt out, install the Google Analytics Opt-Out Browser Add-on (tools.google.com/dlpage/gaoptout) or adjust your browser settings.

7.2 Cookie Management

You can manage cookies via your browser settings or our cookie consent popup. Disabling cookies may limit some Website features. For more information, visit www.aboutcookies.org or www.allaboutcookies.org.

8. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request deletion, subject to legal obligations.
  • Restriction: Limit processing in certain cases.
  • Portability: Receive your data in a structured format.
  • Objection: Object to processing for legitimate interests or marketing.
  • Withdraw Consent: Revoke consent at any time, without affecting prior processing.

To exercise these rights, contact us at biuro@humansvc.com. We will respond within 30 days. You may also lodge a complaint with the Prezes Urzędu Ochrony Danych Osobowych.

9. Data Retention

Data is retained only as long as necessary for the purpose of collection or legal requirements:

  • Service-related data (e.g., for residence permits): 3 years after service completion.
  • Tax-related data: 5 years, as required by Polish law.
  • Website log data: Up to 1 year, unless needed for security purposes.

We conduct periodic reviews every 3 years to assess data relevance.

10. Third-Party Services

Some services (e.g., payment processing, analytics) are provided by third parties. Their privacy policies apply when you use their services. We ensure third-party providers comply with GDPR.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our Website with the effective date. Continued use of the Website or services constitutes acceptance of the updated policy.

12. Contact Us

For questions or to exercise your rights, contact:

  • Physical Office Address (customer service location): ul. Grochowska 23/31 lok. 124, Budynek A, 04-186 Warszawa, woj. mazowieckie, Polska
  • Registered Address (for legal and tax purposes): ul. Kwiatowa 1E/1 lok. 1, 05-091 Ząbki, woj. mazowieckie, Polska
  • Email: biuro@humansvc.com
  • Phone: +48 888 880 706

Last Updated: July 6, 2025